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| When you start out on your Internet mission to find someone important in your life, you're wise to do your research carefully. The Net is full of competition in the online dating market. In this vast marketplace, there is still plenty of room for some sites to mislead you, exploit you, and even put you into financial crisis. Don't tolerate it. Ask all sites the important questions... |
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| Do you create fake ads to lure your members? |
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It's all the buzz - the lawsuits against leading sites. There are claims that fake profiles were created in order to lure members into purchasing a premium membership or retain their current membership. We strongly disagree with these strategies and believe these practices are highly unethical. Unfortunately, there are a significant number of sites that do create fake profiles in order to mislead you into believing someone simply incredible wants to get to know you - thereby enticing you to purchase a paid membership.
TangoWire would NEVER create a fake profile to lure anyone. With millions of members, we have nothing to gain and everything to lose. Your trust is very important to us and our business ethics are beyond reproach. That's what made us one of the largest and most respected sites in the world.
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| Will you trade my personal data with others? |
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You fill out a membership form, start using a site, and then all of a sudden you're getting junk mail, SPAM, or even computer viruses. How is that right? It's not. If you read the fine print on other sites you will often find that it allows them to sell, trade, or distribute your personal data - to basically who they want.
TangoWire never trades, sells, or distributes any personally identifiable data to any individual or organization outside our company. We would never want that done to us and we won't do it to our members.
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| When I need help, will it be there? |
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So, you need help. You write to another site's customer service department asking why your photos are not yet appearing on your profile. What you get back (5 days later) is a stock response stating that they need more information from you; the type of browser you're using, how much RAM you have in your computer, what exact time you were using their site, etc... Now, how does that have anything to do with why your photos are not yet showing up and/or approved? It doesn't. That's just putting you off with one fast click from their customer service department.
TangoWire prides itself on great and fast customer service. We truly attempt to get to the bottom of each request and help our members the best we can. We're real people behind the scenes and you will feel it.
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| Do others have to pay to reply to my e-mail? |
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Do you expect to get a response to a heart-felt e-mail you sent to another member on other sites? Well, don't be so sure. The other member may desperately want to respond, but they do not trust the site enough to give them their credit card. Yes, that's right, on other sites you're forced to be a paying member simply to read and reply to an e-mail from someone who has already paid. That's just not fair!
If you're a TangoWire premium member and send an e-mail to another member, that member can reply to you regardless of whether they have paid or not. It just seems to us to be the right thing to do.
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| Will you keep charging me and abuse my credit card? |
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This is a great question to ask of every site! Did you realize that being a paying member on other sites often means that they will keep billing your credit card each month until you cancel your membership? You got it! You don't have any other option. They do this because most members will forget to cancel at least once and they can profit from your mistake.
We do not believe this is the right way to do business and will NEVER force you into an auto-renewal system. If you wish to renew your premium membership, that's totally your decision. Your credit card number is sacred to us - be careful with other sites.
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| Hey! What's with all the pop-ups and flashing ads? |
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You purchase a membership on other leading sites and you are inundated with in-your-face flashing banner advertisements attempting to lure you to another site in order to purchase something else. What's up with that? You're a paying member. Why should you have to pay for commercials?
TangoWire's philosophy is simple. If you are a paying member, you won't see any advertising. If you are using our site for free we simply ask that if one of our sponsors has an offer you like, please give them your business. That's how we can keep improving this site and provide such great customer service.
Regardless, you have our commitment that advertisements on our site will not get in the way of your search for that great new person in your life. You will not see pop-up ads or rich media that takes over your browser -- or anything of the sort. We're an online community about people meeting people and that will always come first.
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| What's this site's core focus and product? |
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Why would you want to belong to an online dating site whose core function is being a search engine and a platform for corporations to create mass marketing plans? It doesn't make sense to us!
TangoWire is a company whose core focus and product is online communities. We're about connecting people.
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| You now have my e-mail address; bring on the SPAM! |
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Be careful with supplying your e-mail address on other sites! Don't say we didn't warn you. At other sites, your e-mail address is as much an asset as your premium membership. With your e-mail address, they can sell it, trade it, and profit from it - all while a ton of junk mail piles up in your inbox. You didn't read that other site's fine print.
At TangoWire, we do not SPAM, trade, sell, or distribute your e-mail address (or any other personally identifiable data) to other individuals or organizations.
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| What's with the 'millions of members'? I don't see them! |
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Our company laughs each time we hear a site advertise "We have more marriages than any other online dating site." or "We have millions of members and successful relationships." Yeah, right! And how do they know that? How possibly could they know how many successful relationships or marriages their site helps produce? Do they call everyone of their members on a monthly basis?
TangoWire has millions of members, also, but we don't advertise that. It doesn't mean that we have millions of members just like YOU. Every member is different and is seeking something unique. When other sites carefully craft those advertisements and claims, it enables them to hood-wink more people who don't listen or validate their play on words.
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| Can I be removed from this site - no questions asked? |
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So, you thought you could easily cancel your membership on another site only to find that it's nearly impossible? What's worse is that they have your credit card number! Ouch!
We don't play that game. If you no longer want to be on our site, just let us know. You will be deleted immediately, without question, and without five more web pages begging you to stay or making it more difficult to leave.
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| Is this really a porn site in disguise? |
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Have you ever searched a site for the love of your life, only to get the surprise of your life when you see their member photos?! Many sites allow their members to upload photos of themselves - photos of them naked or even having sex. Now, if a member uploads such a photo, what is the quality of the member OR the site? Come on! Is that so necessary?!
TangoWire does not allow nudity, profanity, vulgarity, or anything else which would offend anyone in the general public. We don't claim a moral high-ground, we simply miss the days when being respectable in public meant something.
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