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| The site won't accept my photos. What's wrong? |
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We can usually reduce photo upload problems to a handful of factors:
- Is the file you are uploading larger than 2 Megabytes in file size?
- Are you completely sure your file is a JPG, BMP, or GIF file and simply hasn't been renamed to a file with that type or extension?
- If your file is a JPG file, was it saved with the "progressive" format? If so, please export it from your preferred graphics program to a new JPG file without the progressive format.
- Is your photo file compressed into a ZIP file? We do not accept ZIP files, due to virus vulnerability reasons.
- Is your photo too large in scale? Is it so large that it makes the file size enormous?
- Is your Internet connection so slow that our server thinks you have timed out and logged off since starting your photo upload?
- Has your photo been corrupted by another program or is there any interference by your ISP, limiting the size of files you are able to upload?
These issues cover nearly 95% of all photo upload problems. If you are still having photo upload problems, you are able to send them to us via e-mail.
Our e-mail address for photo uploads is; [email protected]. Please be patient with our staff. You must supply your handle and password, and indicate which photo is your #1 photo. After your photos have been uploaded by our staff, you are able to edit the description of each photo on the My Photos page.
WARNING!
This e-mail address is used for photos only. Technical support questions will be deleted and unanswered. If a message is received with a virus, due to your failure to have a virus detector installed on your machine, your message will be taken as hostile and your entire membership will be deleted.
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Friday
December 7, 2007
23:42 (11:42 PM)
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